REFUND & EXCHANGE
Refunds and exchanges are handled on a case by case basis. All Customized/ Personalized products are made to order so refunds and exchanges cannot be processed. Please contact us if you have received a defective item and we will gladly replace it.
Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
A request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. Please contact our customer support team by emailing us, here Contact us. Inquiries are typically addressed within 24 hours in business day.
To file a claim, please send us an email to [email protected] and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
We will review the photos/videos within 24 hours of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the total cost of the eligible product (including shipping costs).
- The refund process may take up to 14 business days and is credited via your original form of payment.
- Modifications are not allowed for replacement items.
- Remember not to return the item(s) you received because we do not accept returns. Please get in touch with us if you have an order issue before returning any products.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item that you received is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered.
Please be noted that with other cases (not mentioned above), we only offer a partial refund (excluding shipping fee)
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer’s mistakes such as:
– Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
– Incorrect shipping addresses
– Invalid address entry
– Improper care, damages in use.
Printnd can only offer you a discount for reordering in the cases above.
Please allow the 20% difference between advertised images and the actual item you received. Sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
After making your purchase, you have 12 hours to cancel or change your order (size, color, quantity, shipping address). After this timeframe, your order will go into production and we will be unable to change it for you.
To cancel or change your order, please go to “Contact Us” or reach our customer support at [email protected].